Refund policy
Byxie Returns Policy
We hope you love your Byxie pieces. If something is not quite right, here is how returns work.
1. Return Window
You have 14 days from the date you receive your order to request a return.
2. Eligibility Criteria
To be eligible for a return, your item must be:
- Unworn and unwashed
- Free from makeup, tan, perfume, pet hair and marks
- With all original tags and labels attached
- In its original packaging where possible
- Accompanied by proof of purchase (your order confirmation or receipt)
If an item is returned to us in an unsellable condition, we may refuse the refund and send the item back to you.
3. How To Start A Return
To request a return, please visit our Returns Centre at:
https://hkbmgzvf.returnscenter.com
If you experience any issues accessing the portal, you can email us at support@shopbyxie.com with:
- Your full name
- Order number
- Item or items you would like to return
- Reason for return
If your return is approved, you will receive the return address and step by step instructions on how to send your parcel back. Items sent back without using the portal or without prior approval will not be accepted.
4. Return Shipping Costs
For standard returns, the customer is responsible for return shipping costs.
- We do not provide prepaid return labels at this time.
- Original delivery costs are non refundable.
Please use a tracked postal service and keep your proof of postage until your refund has been processed. Byxie is not responsible for returns that are lost or damaged in transit where tracking has not been used.
5. Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged, or you have received the wrong item, contact us at support@shopbyxie.com within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and any packaging
If we confirm the issue, we will cover reasonable return shipping costs or provide a prepaid label and arrange a replacement or refund.
6. Non Returnable and Final Sale Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Lingerie and underwear
- Swimwear where the hygiene seal has been removed or is broken
- Pierced jewellery
- Beauty or cosmetic products that have been opened
- Any item marked as final sale or non returnable at checkout
- Customised or made to order items
No Refunds on Discounted Items
Items purchased during our autumn sale or at a discounted price are not eligible for refunds for change of mind, including incorrect sizing. These purchases are final and cannot be returned or exchanged unless the item is faulty. If you are unsure whether your item is eligible, please email us before sending it back.
7. Exchanges
We do not currently offer direct exchanges. If you would like a different size or style, please:
- Request a return through our Returns Centre.
- Once your return is approved, place a new order for the item you want.
8. TikTok Shop Orders
If you placed your order through TikTok Shop:
- All returns must be requested through your TikTok order page, in line with TikTok Shop policies.
- Please follow the return prompts in the app.
If you need help, you can also contact us at support@shopbyxie.com with your TikTok order number.
9. Refunds
Once we receive your return, we will:
- Inspect the item
- Email you to confirm approval or rejection of your refund
If approved:
- Your refund will be issued to your original payment method.
- Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider.
If more than 15 working days have passed after our refund confirmation and you have not received your money, please contact us at support@shopbyxie.com.
10. Contact
For any questions about this Returns Policy or help with your order, please email:
support@shopbyxie.com