Contact Us

Contact Us

Got a question? Visit our Customer Service Hub. Most frequently asked questions are already answered and may help you.
For return inquiries, you can view all details HERE.

You can contact us by emailing support@shopbyxie.com.
You can also contact us on Instagram or Facebook through direct message for any order inquiries.

If you still need further support, leave us a message with your full name, order number and the email address used to place the order. We will get back to you as soon as we can.

We aim to respond within 72 hours, although during busy periods this may take slightly longer.
We are open Monday to Friday, 9:30am to 4:30pm.

*All inquiries sent on weekends, public holidays or bank holidays will be responded to in turn once we are back at work.